How to Install Microsoft 2.4GHz Transceiver v7.0 Driver for Wireless Keyboard and Mouse
If you have a Microsoft Wireless Comfort Desktop Set (Microsoft Wireless Keyboard 5000 and Microsoft Wireless Mouse 5000), you may need to install the Microsoft 2.4GHz Transceiver v7.0 driver to make them work properly on your Windows PC. The Microsoft 2.4GHz Transceiver v7.0 is a USB dongle that connects your wireless keyboard and mouse to your computer.
However, some users have reported that they encounter an error message saying \"Access Denied\" when they try to install the Microsoft 2.4GHz Transceiver v7.0 driver[^1^]. This can prevent your wireless keyboard and mouse from functioning correctly. In this article, we will show you how to fix this problem and install the Microsoft 2.4GHz Transceiver v7.0 driver successfully.
Method 1: Check the Device Status and Error Codes
The first thing you should do is to check the device status and error codes of your Microsoft 2.4GHz Transceiver v7.0 in the Device Manager. This can help you identify the cause of the problem and apply the appropriate solution.
Plug in your Microsoft 2.4GHz Transceiver v7.0 to a USB port on your computer.
Press Windows key + R to open the Run dialog box.
Type devmgmt.msc and click OK to open the Device Manager.
Expand the Universal Serial Bus controllers category and look for Microsoft 2.4GHz Transceiver v7.0 or Microsoft Hardware USB Keyboard.
Right-click on the device and select Properties.
Go to the General tab and check the Device status section.
If you see a yellow exclamation mark or a red cross next to the device, it means there is a problem with the driver installation.
Click on the Details tab and select Device Instance Path from the Property drop-down menu.
Note down the value of the Device Instance Path, which should look something like this: USB\\VID_045E&PID_0745\\6&1A86E1A5&0&3
Click OK to close the Properties window.
Now that you have checked the device status and error codes, you can use the following table to find out what they mean and how to fix them[^2^]:
Code 1This device is not configured correctly.Update or reinstall the driver.
Code 3The driver for this device might be corrupted, or your system may be running low on memory or other resources.Close some open programs and try again, or restart your computer.
Code 10This device cannot start.Update or reinstall the driver, or try a different USB port.
Code 12This device cannot find enough free resources that it can use.Disable some devices that are not in use, or change the resource settings for this device.
Code 14This device cannot work properly until you restart your computer.Restart your computer.
Code 16Windows cannot identify all the resources this device uses.Manually configure the device settings, or use automatic settings if available.
Code 18Reinstall the drivers for this device.Uninstall and reinstall the driver.
Code 19Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.Delete the UpperFilters and LowerFilters registry values for 29c81ba772